Motor Claims

  1. Contact STP as soon as you are aware of the incident

  1. Complete the required documentation as soon as you can and send it to STP

  1. For emergency assistance, phone STP Assist on +27 0860 759 848

  1. Report the incident to the police and obtain the case reference number

  1. Please take photos of the following: Damage to the vehicle The number plates of all vehicles involved The licence disk of all vehicles involved

  1. A loss adjustor is assigned to inspect the validity of the claim and final costings

Note that every claim starts off the same way, but due to the nature of some elements, there are differences.

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EMERGENCY SERVICES
ROADSIDE ASSISTANCE
and more

*For domestic clients only

STP 24-hour Emergency Assist lines:

24-HOUR PHONE LINE – 0860 759 848
Hollard – 0860 759 848
Santam – 0860 759 848

Other:
Discovery – 0860 999 911
MUA – 0861 000 682
Western – 0860 400 007
Vantage – 0800 214 763 or 083 789 0389

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