Claims

We understand that the reason you have insurance is to protect yourself against certain risks that may cause a financial loss.

While we are here to answer each and every question you may have around this element, we have put together an easy step-by-step guide on the various types of claims. We don’t expect you to know the ins and outs of claiming (that is our job) but in order to take the confusion and bewilderment out of the situation, take note of these steps.

Happy couple reviewing documents in a bright, modern living room, sharing smiles and engaging with a financial advisor or consultant.

For your ease of reference, we have split these steps into two:

STP 24-hour Emergency Assist lines:

24-HOUR PHONE LINE – 0860 759 848
Hollard – 0860 759 848
Santam – 0860 759 848

Other:
Discovery – 0860 999 911
MUA – 0861 000 682
Western – 0860 400 007
Vantage – 0800 214 763 or 083 789 0389

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