Home Assist
Fixtures, Fittings and Services
In the event of a home emergency, we will arrange for an appropriate repairer (electrician, plumber, locksmith or glazier) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates apply). Please note that all parts and materials used are excluded and will be for the members account. Maintenance related issues are not covered.
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural or further damage to your property.
Overall limit covers up to 3 incidents or up to R2 000 per annum, per policy.
Emergency Services Notification and Call Out
We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.
Electrical
What is Covered?
Distribution boards, circuits, main cables causing power failure.
Earth-leakage relays causing power failure
Geyser connections, thermostats and elements.
Multiple plug points causing power failures
Lighting strikes on wiring causing power failures.
Multiple burnt connections on wiring or plug points causing power failure.
General House Wiring.
Connections to all electrical motors causing power failure
Municipal connections inside the property causing power failure
What is not Covered?
Electrical gates and doors
Jacuzzi, swimming pool and borehole pumps
Air conditioners and commercial refrigeration
Repairs not complying with regulated specifications such as SABS and others
All electrical motors (electric gate motors etc.)
White Appliances (Stove, Refrigerator, Dishwasher etc.)
Plumbing
What is Covered?
Burst water connections and pipes that are causing further structural damage
Overflowing blocked drains (internal & external) that can cause further structural damage
Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser)
What is not Covered?
Concealed pipes are not covered.
Specialist are not covered e.g. Leak Detectors
Specialist are not covered e.g. Drain specialist like Roto-Rooter & Drain Surgeon
Repairs not complying with regulated specifications such as SABS and others.
Replacement of a burst geyser
Jacuzzis, swimming pools and boreholes
Leaking tap that runs into a basin or shower
Locksmith
What is Covered?
If keys are broken off or lost for a main entrance or exit of the house
If a child is locked inside the house or any room within the house
What is not Covered?
Outbuildings and garages
Padlocks
Glaziers
What is Covered?
Any glass that has been damaged or broken and is causing a security risk to your premises
What is not Covered?
Mirrors or any specialised glass
Any other cases we will be able to assist the client, but they will be liable for ALL the costs