Type of emergency


What is covered?

Distribution boards, circuits, main cables causing power failure

Earth-leakage relays causing power failure

Geyser connections, thermostats and elements

Multiple plug points causing power failures

Lighting strikes on wiring causing power failures

Multiple burnt connections on wiring or plug points causing power failure

General House Wiring

Connections to all electrical motors causing power failure

Municipal connections inside the property causing power failure

What is not covered?

Electrical gates and doors

Jacuzzi, swimming pool and borehole pumps

Air conditioners and commercial refrigeration

Repairs not complying with regulated specifications such as SABS and others

All electrical motors (electric gate motors etc.) White Appliances (Stove, Refrigerator, Dishwasher etc.)


What is covered?

If keys are broken off or lost for a main entrance or exit of the house

If a child is locked inside the house or any room within the house

What is not covered?

Outbuildings and garages Padlocks


What is covered?

Burst water connections and pipes that are causing further structural damage

Overflowing blocked drains (internal & external) that can cause further structural damage

Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser)

What is not covered?

Concealed pipes are not covered. Specialist are not covered e.g. Leak Detectors

Specialist are not covered e.g. Drain specialist like Roto-Rooter & Drain Surgeon

Repairs not complying with regulated specifications such as SABS and others.

Replacement of a burst geyser Jacuzzis, swimming pools and boreholes

Leaking tap that runs into a basin or shower


What is covered?

Any glass that has been damaged or broken and is causing a security risk to your premises

What is not covered?

Mirrors or any specialised glass

Other Stp Assistance

Emergency Assistance Services

Home Assist

Home Safe Chauffeur

Intelligent Panic Service

Crime Assist