Type of emergency


What is covered?

  • Distribution boards, circuits, and main cables cause power failure
  • Earth-leakage relays causing power failure
  • Geyser connections, thermostats and elements
  • Multiple plug points causing power failures
  • Lighting strikes on wiring causing power failures
  • Multiple burnt connections on wiring or plug points cause power failure

What is not covered?

  • Electrical gates and doors
  • Jacuzzi, swimming pool and borehole pumps
  • Air conditioners and commercial refrigeration
  • Repairs not complying with regulated specifications such as SABS and others
  • All electrical motors (electric gate motors etc.)
  • White Appliances (Stove, Refrigerator, Dishwasher etc.)


What is covered?

  • If keys are broken off or lost for a main entrance or exit of the house
  • If a child is locked inside the house or any room within the house

What is not covered?

  • Outbuildings and garages
  • Padlocks


What is covered?

  • Burst water connections and pipes that are causing further structural damage
  • Overflowing blocked drains (internal & external) that can cause further structural damage
  • Geyser Problems (No hot water – dependent on case circumstances, water pressure, overflowing geyser)

What is not covered?

  • Concealed pipes are not covered.
  • Specialist are not covered e.g. Leak Detectors
  • Specialist are not covered e.g. Drain specialist like Roto-Rooter & Drain Surgeon
  • Repairs not complying with regulated specifications such as SABS and others.
  • Replacement of a burst geyser
  • Jacuzzis, swimming pools and boreholes
  • Leaking tap that runs into a basin or shower


What is covered?

Any glass that has been damaged or broken and is causing a security risk to your premises

What is not covered?

Mirrors or any specialised glass

PS. Any other cases we will be able to assist the client, but they will be liable for ALL the costs

Other Stp Assistance

Emergency Assistance Services

Home Assist

Home Safe Chauffeur

Intelligent Panic Service

Crime Assist