EMERGENCY ASSISTANCE SERVICES
EMERGENCY ASSISTANCE SERVICES
24 HOUR PHONE LINE – 0860 759 848
Roadside & Accident Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
Flat Battery – jump start only (replacement of battery for the member’s account)
Flat Tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel Assistance (limited to five litres per incident)
Minor Roadside Assistance – running repairs (electrical, coil, immobilizer etc.)
Transmittal of urgent messages
Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
Mechanical Breakdown – covered up to R500
Electrical Breakdown – covered up to R500
Accident Damage – cost covered to the nearest approved panel beater up to a limit of R1850
Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination, where the breakdown has occurred, within a 100 km radius of your normal place of residence.
Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.
Car Rental
Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of the car rental.
Overall limit of R5 000 per annum per policy.
*Please note: This cover excludes all vehicles over 3 500kg. A member will not be entitled to this service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
